l99 Baji places the highest importance on user privacy. We believe that safeguarding user data is the foremost responsibility of any trusted online betting platform. This Privacy Policy clearly explains what information we collect, why we collect it, how we use it, and how we keep it secure.
This policy applies to all l99 services, mobile apps, the website, and customer support. We want you to use l99 with complete peace of mind — knowing that every piece of information you share with us is held in trust.
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Who does this policy apply to?
This Privacy Policy applies to all registered members of l99, guest users, and anyone subscribed to our newsletter or promotional communications.
The following information is collected when you create and use your l99 account:
Identity Information
Full name, date of birth, national ID number, and passport number (required for KYC verification).
Contact Information
Mobile number, email address, and current residential address.
Financial information
bKash/Nagad/Rocket number, last 4 digits of bank account (full account numbers are not stored), transaction history.
Gaming Activity Data
Betting history, favourite games, win/loss records, and session duration.
Technical information
IP address, device type and model, operating system, browser type, app version.
Support contact information
Records of live chat, email, or phone interactions, including complaint details.
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What We Don't Collect
Full credit/debit card numbers, CVV codes, bank PINs, or passwords are never stored on our servers.
All information collected at l99 is used solely to improve your experience. We believe no data should be collected without purpose — every piece of information has a clear reason behind it:
Primary Purposes of Use
- Account management: To facilitate login, password resets, and overall account security.
- KYC verification: To confirm your identity and prevent fraud.
- Financial transactions: For processing deposits and withdrawals.
- Customer support: For the swift resolution of your complaints and queries.
- Personalized experience: To recommend games and offers tailored to your preferences.
- Fraud Prevention: To detect suspicious transactions and unusual account activity.
- Legal Obligation: To maintain records required for compliance with applicable laws and regulations.
- Promotional Communications: To keep you informed about new bonuses, offers, and updates (you can opt out at any time).
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Your control
If you no longer wish to receive promotional emails or SMS, notify our support team at any time or click the "Unsubscribe" link at the bottom of any email.
L99 never sells your personal information or shares it with third parties for profit. However, data may be shared in the following limited circumstances:
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Payment Processor
Only the information necessary to process transactions via bKash, Nagad, Rocket, and bank transfers.
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Identity Verification Agencies
In accordance with international standards for completing the KYC process.
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Legal authorities
Only the minimum necessary information, as required by a court order or legal obligation.
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Game Providers
Only the minimum data necessary to manage game sessions.
All third parties are contractually bound to comply with l99's privacy policy and may only use the data they receive for the specific purpose it was shared.
L99 uses cookies and similar technologies on its website. These are stored as small files in your browser and help enhance your experience.
| Cookie Type |
Purpose |
Duration |
Type |
| Session Cookie |
Keeping You Logged In |
Until the browser is closed |
Essential |
| Preference Cookie |
Remembering Language & Theme Preferences |
1 Year |
Optional |
| Analytics Cookies |
Usage pattern analysis |
6 Months |
Optional |
| Security Cookie |
Fraud & bot detection |
30 days |
Essential |
| Performance Cookies |
Measuring Page Load Time |
3 Months |
Optional |
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working.
L99 uses bank-grade technology to protect your data, with security measures implemented at every level:
- 256-Bit SSL/TLS Encryption: All data transmissions are encrypted.
- AES-256 Encryption: Sensitive data stored on our servers is fully encrypted.
- Two-Factor Authentication (2FA): OTP system for an added layer of security.
- Firewall & DDoS protection: Protecting servers against external threats.
- AI-Powered Fraud Detection: Unusual activity detected automatically.
- Regular Security Audits: Regular audits conducted by third parties.
- Staff Training: Regular data protection training for all staff.
- Data breach response plan: A rapid response plan is in place to address any incidents promptly.
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What happens in the event of a data breach?
In the event of a suspected data breach, we will notify all affected members within 72 hours and take immediate protective measures.
L99 retains your data only for as long as necessary. Once the retention period expires, it is securely deleted:
Account information
5 years after account closure (as required by law).
Transaction Records
7 years from the date of the last transaction (in accordance with financial regulations).
Support Contact
2 years from the date of contact.
Gaming Logs
3 years after the last game session.
Cookies & Analytics
30 days up to a maximum of 1 year (depending on type).
L99 strictly prohibits the use of its platform by anyone under the age of 18. If any minor's data is inadvertently stored with us, it will be deleted immediately.
If parents suspect their child is using l99, please contact us immediately at support@l99-baji.com. We will treat the matter as our highest priority.
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Advice for Parents
Use parental control software on your device. Keep your l99 account login details secure and out of your child's reach.
L99 reserves the right to update this Privacy Policy at any time. If significant changes are made:
- Full details will be sent to your registered email
- Notifications will be displayed upon logging into the platform
- 14 days' notice will be given before any significant changes take effect
- Option to close your account if you do not agree to the updated policy
For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team:
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Contact Us
Email: support@l99-baji.com | Live Chat: Available 24/7 | Response Time: Within 72 hours.